Surrounded by Idiots!: How to deal with badly behaved people at work
We've all worked with a Kevin. Maybe you’ve even been a Kevin. Kevin, who features in the book Badly Behaved People by Zena Everett, was the head of a computer services sales team, managing 15 people in an open office environment. He was a good manager - except for one blind spot: Kevin had a habit of losing his cool, often unleashing angry outbursts directed at his computer, phone, or even frustrated customers.